When doing support, customer/agent misunderstandings create a lot of back & forth that killed both customer satisfaction and resolution time.

Vidbix enables your customers to explain their issues by recording their screen+voice without the need to install anything on their side. It’s easier to explain for your customers and provides all the context to your agents to solve issues faster and personally. Vidbix is fully integrated into Intercom and Zendesk (more coming soon) or can be used stand-alone.