Task: Contact Page


Build a contact or feedback page.

This part is super important. A big part of your MVP is to validate your idea, and you want to try to collect as much feedback as possible.

Prepare a super easy way the user can contact you should they encounter any problems or have suggestions. Include a contact form/email, or a 1-800 number. This is the best and fastest way to learn from your customers. It's okay to leave a number, because initially you won't have that many customers, so you don't have to worry about being swamped by customers – which is actually a good thing.

Technical support is one of the best marketing/customer development tools.

Contact Us Page

Features to include:

  • The contact us page as a popup will make it easy to users to leave feedback to you but not have to leave their current page
  • Email field
  • Subject field (optional)
  • Message field
  • Your company name + address (required by law)

Customer Support/Feedback Tools

  1. Tender - support, knowledgebase tool for your site
  2. GetSatisfaction - conversations between companies / customers
  3. Triibe – incentive-based customer service
  4. Zendesk – web help software
  5. Clickdesk – Help desk, live chat, social toolbar
  6. SnapEngage - live chat integrates with your apps
  7. Freshdesk – completely unique never seen before web help software
  8. Testimonial Monkey –  integrate customer feedback into your site
  9. Kayako – Help desk
  10. UserVoice - turn customer feedback into action
  11. Kampyle – turn customer feedback into sales and relationships
  12. Ideaffect - customer feedback, vote, comment, manage
  13. Olark - live customer chat and customer loyalty
  14. Assistly - Support customers by Web, email, chat, and social networks
  15. Vision Helpdesk - Support for multiple companies from one place
  16. OneDesk – ideation to delivery and support issues, tickets, tasks
  17. HappyFox – collate, categorize and respond to all requests
  18. HelpSpot – Helpdesk software
  19. Webengage – website survey, feedback and notification tool
  20. SupportBee – help customers via email, robust ticketing