This part is super important. A big part of your MVP is to validate your idea, and you want to try to collect as much feedback as possible.
Prepare a super easy way the user can contact you should they encounter any problems or have suggestions. Include a contact form/email, or a 1-800 number. This is the best and fastest way to learn from your customers. It's okay to leave a number, because initially you won't have that many customers, so you don't have to worry about being swamped by customers – which is actually a good thing.
Technical support is one of the best marketing/customer development tools.
Features to include:
- The contact us page as a popup will make it easy to users to leave feedback to you but not have to leave their current page
- Email field
- Subject field (optional)
- Message field
- Your company name + address (required by law)
Customer Support/Feedback Tools
- Tender - support, knowledgebase tool for your site
- GetSatisfaction - conversations between companies / customers
- Triibe – incentive-based customer service
- Zendesk – web help software
- Clickdesk – Help desk, live chat, social toolbar
- SnapEngage - live chat integrates with your apps
- Freshdesk – completely unique never seen before web help software
- Testimonial Monkey – integrate customer feedback into your site
- Kayako – Help desk
- UserVoice - turn customer feedback into action
- Kampyle – turn customer feedback into sales and relationships
- Ideaffect - customer feedback, vote, comment, manage
- Olark - live customer chat and customer loyalty
- Assistly - Support customers by Web, email, chat, and social networks
- Vision Helpdesk - Support for multiple companies from one place
- OneDesk – ideation to delivery and support issues, tickets, tasks
- HappyFox – collate, categorize and respond to all requests
- HelpSpot – Helpdesk software
- Webengage – website survey, feedback and notification tool
- SupportBee – help customers via email, robust ticketing
