We find that it's important for a startup to have both of these components, as this is the base to building a solution that people want. Most businesses struggle because they are missing one or the other. If a solo-founder can do both, that's fine too!
Some tools to help your team collaborate
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Dropbox – free store, sync, and, share files online.
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Box – online file sharing
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Google Apps – free Email, Chat, Docs
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LibreOffice – free wordprocessor, spreadsheet, drawing, presentation, pdf maker and database office suite
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Skype- free voice and video communication tool
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Typewithme – document collaboration tool
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Google Hangouts – Googles uber Skyoe
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Evernote - remember everything
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Campfire – team collaboration
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Wikispaces – wikis for everyone
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Slideshare – share Powerpoints and docs with customers
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Join.me – free screen sharing
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Ning – Create your own social network
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Yammer – free enterprise social network
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Doodle – online group scheduling
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Freeconferencecall.com – Free conference calls – awesome!
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Speek – easy to setup conference calls, file sharing
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Syncpad – collaborative whiteboard
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Piktochart – make infographics